On holiday in romantic Verona, Sophie (Amanda Seyfried) explores the city alone as her fiancé (Gael Garcia Bernal) spends his time working. Mesmerized by the wall of letters in Juliet Capulet’s Courtyard, she soon befriends the secretaries of Juliet, who diligently answer them every day. When Sophie finds a decades-old, unanswered letter, she responds herself.

To her surprise the author, Claire (Vanessa Redgrave), and her uptight grandson (Christopher Egan) arrive and sweep her along on a romantic adventure she could never have imagined…